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Questions marked with a * are required Exit Survey
 
 
YOUR USE OF CDTA SERVICES
 
 
 
1. Overall, how satisfied are you with CDTA?
 
Very Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Dissatisfied
 
Very Dissatisfied
 
 
 
2. How many years have you been riding on CDTA buses?
 
Less than 1 Year
 
1 to 5 Years
 
6 to 10 Years
 
More than 10 Years
 
 
 
3. How many days a week do you ride on CDTA buses?
 
Number of Days (specify below)
 
Less Than Once a Week
 
 
 
4. How often do you have a car available to drive?
 
Always
 
Sometimes
 
Never
 
 
 
5. What was the purpose of your CDTA trip today?
 
Work
 
School
 
Medical / Dental
 
Shopping
 
Social / Recreation
 
Other (specify)
    

 
 
 
6. How did you pay for your CDTA fare today?
 
Cash on the Bus
 
Pass Purchased (Navigator, Swiper, 10 Trip)
 
Pass Received from my Employer or School (Navigator, Swiper, 10 Trip)
 
Day Pass
 
Other (Please Specify)
    
 
 
 
7. Have you used a CDTA Navigator Smartcard?
 
Yes
 
No (Skip to Question 9)
 
 
 
8. Have you had any trouble using your Navigator Smartcard?
 
Yes (Please specify: What trouble have you had?)
 
No
 
 
 
CDTA'S PERFORMANCE
 
 
On your CDTA trip today . . . 
Yes No
 9. Did the bus arrive on time?
10. Was the bus clean?
11. Did you feel safe riding the bus?
12. Was the bus driver courteous to you?
13. Was the bus stop clean and comfortable?
 
 
 
14.  Is it easy or difficult to find current CDTA bus schedule information?
 
Easy
 
Difficult
 
No Opinion
 
 
 
15. In the last 12 months, have you used any of the following?
(Check all that apply.)
 
CDTA iRide App
 
CDTA on Social Media (Facebook, Twitter, etc .)
 
Called CDTA on the Phone
 
Visited the CDTA Website
 
I have not used any of the above in the last 12 months

 
 
 
ABOUT YOU
 
 
 
16. Are you:
 
Male
 
Female
 
Other
    
 
 
 
17. In which age category do you belong?
 
Under 18
 
18 to 34
 
35 to 54
 
55 to 64
 
65 or Older
 
 
 
18. Which of the following best describes you? (Check all that apply.)
 
White
 
Black/African American
 
Asian
 
Native American
 
Hispanic/Latino
 
Other (specify)
    

 
 
 
19. Do you speak a language other than English at home?
 
Yes
 
No
 
 
 
20. Are you presently employed: (Check all that apply.)
 
Full-Time
 
Part-Time
 
Not Employed
 
Retired
 
Student - High School (where?)
 
Student - College (where?)
 
Other (specify)
    

 
 
 
21. Including yourself, how many people live in your home?
   
 
 
 
22. What is the annual income for your household?
 
Less than $15,000
 
$15,000 - $24,999
 
$25,000 - $49,999
 
$50,000 - $74,999
 
$75,000 - $100,000
 
More than $100,000
 
 
 
23. What is the zip code of your current residence?
   
 
 
 
24. What changes would you like to see in CDTA’s services (routes, stops, times, etc.)?
   
 
 
 
25. How did you access this survey today?
 
CDTA Website
 
A Card Handed to Me on the Bus/at the Bus Stop
 
Facebook
 
Twitter
 
Instagram
 
Online Search (Google, Bing, Safari, etc.)
 
Other (specify)
    
 
 
 
TRIP INFORMATION
 
 
 
For which CDTA bus trip (Date, Time, and Route) are you completing this survey? (To the best of your recollection)
 
 
 
* Date:
   
 
 
 
* Time:
   
 
 
 
* Route:
   
 
 
 
WOULD YOU LIKE TO ENTER THE DRAWING?
 
 
 
WIN A 31-DAY FREQUENT RIDER NAVIGATOR PASS!
Additional Prizes for April 2017:
1st Prize: Free 31-Day Frequent Rider Navigator Pass
2nd Prize: CDTA Giveaway (Bag of CDTA Gift Items)
3rd Prize: $25 Gift Card for an area restaurant/venue

View Official Rules here.


We support your right to privacy. View our Privacy Policy here.  
 
 
 
Are you 18 years old or over? (Must be 18 years of age or older at time of entry.)
 
Yes
 
No
 
 
 
Would you like to be entered into the drawing to win one of 3 prizes from CDTA?
 
No thanks, I do not wish to be entered into the drawing (Please proceed to the bottom of the page & hit the "Submit Completed Survey" button.)
 
Yes (Please enter your contact information below.)
 
 
Please enter your contact information here to be eligible for the drawing.
First Name : 
Last Name : 
Address 1 : 
Address 2 : 
City : 
    State     Zip
Phone (with Area Code) : 
Email Address : 
 
 
 
Thank You. CDTA appreciates your business.

 
       If you have any problems or questions while completing this survey, please email us at Survey@FactFinders.com. Fact Finders, Inc., an independent survey research firm located in Albany, NY, has been hired to conduct this research on behalf of CDTA.